Over the next few weeks, we are changing the way we offer our appointments.
We will be offering a triage based service, which will ensure that your call to us is triaged by a clinician. This means that our service will be an individual, needs led, rather than a ‘first come, first served’ system.
We may direct you to a new service, ‘Pharmacy First’, where you can be seen by a Clinical Pharmacist, or we may offer you an appointment with an appropriate clinician at the surgery. We are working with the Pharmacist to create more appointments to ensure patients are seen in a timely manner and reduce the waiting time to access services.
We are asking patients not to queue outside the surgery at 08:00 hrs as an appointment may not be guaranteed. Please call the surgery for on the day appointments to allow us to utilise our triaging services.
About Us
Great Barr Medical Centre was first established in 1948.
From then the centre has gone from strength to strength in the treatment of its patients. We moved into our current purpose built, state of the art building in 2016.
Our Vision:
- We aim to provide the best possible outcomes for our patients in a safe and welcoming environment. Our Doctors and staff are approachable, respectful and patient-centred.
- We aim to be at the forefront of modern general practice, offering a wide range of services and facilities.
- We aim to use technology smartly to improve the efficiency and effectiveness of our administration, patient contact and clinical activity.
- We will continue to invest in our staff, diversifying and developing our skills and knowledge base to ensure that we have a highly skilled, resilient, and adaptable work force to meet the needs of our patients and communities.
- We will seek to collaborate and work in partnership to strengthen community links and respond to local, regional and national initiatives
Our Values:
Accountability
We ensure we take responsibility for our actions, and are open and transparent to the people who use our service.
Fairness
We are consistent in the way we deal with people, both patients and staff.
Through acting with courtesy, consideration and compassion, we appreciate each person as an individual.
Professionalism
We strive to achieve a high level of medical care for our patients and we are responsive to medical needs, both for the individual and for the community as a whole.
We maintain our professional learning and follow guidelines where appropriate to do so.
Our success is built upon the personal and professional achievement of everyone who works at Great Barr Medical Centre.
Innovation:
We constantly review the service we provide and improve it when and where possible.
We use all available resources, including technology, to provide the best service we can.
We nurture innovation, lead on learning and development and embrace emerging technologies.
Care
We will put our patients at the heart of all that we do.
We respect and value everyone for their contribution, we engage with the community and local resources where possible.
We celebrate people’s differences and provide equality of opportunity for all, without discrimination.
We cover Great Barr, Pheasey, Sutton Coldfield, King Standing, Walsall, Perry Barr and surrounding areas in Birmingham. We are located next to the Asda in Queslett and are close to Scott arms.
