SystmOnline
Routine Appointments
You can request a routine appointment up to 3 weeks in advance by:
- Completing an online form.
We are open Monday to Friday, 8am to 6.30pm - Phone 0121 357 1250 or 0121 360 7553
Monday to Friday, 8am to 6.30pm - Visiting the surgery and speak with a receptionist
We are open Monday to Friday, 8am to 6.30pm - Using the NHS App to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Please be aware that ALL the doctor appointments are 10 minutes long, if this isn’t long enough, please ask for a ‘double appointment’. The doctor may ask you to make another appointment if you attend with more than one problem and the time you have booked isn’t long enough.
Urgent Appointments
You can request an urgent appointment for today or tomorrow (Monday to Friday) by:
We will respond within 48 hours when we are open. We are open Monday to Friday, 8am to 6.30pm.
- Phone 0121 357 1250 or 0121 360 7553
Monday to Friday, 8am to 6.30pm
- Visiting the surgery and speak with a receptionist
We are open Monday to Friday, 8am to 6.30pm. When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your Appointment
However you choose to contact us we may offer you a consultation:
- By phone
- Face-to-face at the surgery
- On a video call
- By text or email
Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.
We usually provide a telephone appointment and then offer a face-to-face appointment if needed. However, if you prefer a face-to-face appointment, please tell us.
If you need help with your appointment, please tell us:
- If there’s a specific doctor, nurse or another health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- If you need an interpreter
- If you have any other access or communication needs.
Cancelling or changing an appointment
If you are cancelling an appointment for the same day, please let us know as soon as possible.
If you are cancelling an appointment for another day, please cancel your appointment by:
- Phone 0121 357 1250 or 0121 360 7553
– Monday to Friday, 8am to 6.30pm
- Visiting the surgery and speak with a receptionist
– We are open Monday to Friday, 8am to 6.30pm
Chaperones or Interpreter
We are committed to maintaining professional standards. For certain examinations during consultations an impartial observer, called a chaperone, will be required.
This impartial observer will be a practice Nurse, Health Care Assistant or chaperone trained receptionist who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If a chaperone is unavailable at the time of your consultation, then your examination may be re-scheduled for another time.
You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined.
All patients are entitled to have a chaperone or interpreter present for any consultation, examination or procedure where they consider one is required. The chaperone or interpreter will be formally assigned by the practice. A family member or friend may accompany the patient, but will not be considered to be the chaperone.
Patients are advised to ask for a chaperone or interpreter if required, at the time of booking an appointment, if possible, so that arrangements can be made and the appointment is not delayed in any way. The Healthcare Professional may also require a chaperone to be present for certain consultations.
Please ask at Reception if you require an interpreter or chaperone when you book your appointment
The role of a chaperone:
- Maintains professional boundaries during intimate examinations.
- Acknowledges a patient’s vulnerability.
- Provides emotional comfort and reassurance.
- Assists in the examination.
- Assists with undressing patients, if required.
Home Visits
If a patient is housebound or too ill to leave home they may be visited at the doctor’s discretion.
Requests for visits should be made before 10.30am by ringing 0121 357 1250.
The receptionist will ask for some details to allow the doctor to assess the urgency of the call. Visits are shared between the doctors so it may not be possible for you to be seen by the doctor of your choice.
Please do not ask for a home visit if you can come to the surgery.
When we are closed
NHS 111
If you are very unwell and you cannot wait until the surgery has opened, please call NHS 111 by dialling 111, and they will be able to advise on the care that you need. They can organise emergency services or an ambulance if needed. The NHS 111 is staffed by fully trained advisers supported by experienced nurses, pharmacists, and doctors. The NHS 111 service is available if you require urgent medical help, but it is not a life-threatening situation.
Walk In Centres
Please note that the Accident and Emergency Department of the local Hospitals should only be used for genuine accidents or emergencies. If in any doubt NHS 111 will be able to advise you.
Walk In Centres
Warren Farm Health Centre,
Warren Farm Road,
Kingstanding,
B44 0PU
Tel: 0121 465 5613
19-21 Digbeth,
Town Centre,
Walsall
WS1 1QA
Tel: 01922 858550
NHS Parsonage St Health Centre,
Parsonage Street,
West Bromwich,
B71 4DL
Tel: 0121 612 3575
Late Night Pharmacies
As qualified healthcare professionals, community pharmacists can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.
If symptoms suggest it’s something more serious, pharmacists have the right training to make sure you get the help you need. For example, they will tell you if you need to see a GP, nurse or other healthcare professional.
All pharmacists train for 5 years in the use of medicines. They are also trained in managing minor illnesses and providing health and wellbeing advice.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
You can find out your nearest open pharmacy on the NHS.uk website. Once you have searched for the location, you can select ‘only show pharmacies open now’ if you are searching outside of usual business hours.
Text Message Reminders
You can now register to receive information by text message on your phone regarding appointments and health care.
If you wish to register for this messaging service please contact reception with your mobile telephone number details and give verbal consent for messaging.